Daniel Faulkner

SVP and General Manager for Communications Service Providers, Nuance Communications

“The next generation of solutions for connected cars and smart homes, as well as for enterprise customer service centres, will be powered by conversational AI. This evolution of technology will allow for more dynamic and collaborative interactions with assistants, that will complete more complex, realistic tasks with higher accuracy.

Through advancements in conversational AI, the solutions will hear, understand, learn and leverage language to interact with users, providing personalised experiences and new levels of convenience, engagement, security and satisfaction.”